Do you enjoy supporting customers who operate some of the
coolest robots in the world? Ensuring that these robots run smoothly and that
customers are happy and well-informed? Are you eager to contribute to building
the support function of a fast-growing company with international presence and
ambitions? Do you thrive on working with customers and possess the analytical
skills to understand their support needs and provide guidance?
Then, we have the job for you!
For the right candidate, there is a unique opportunity to become
part of a young, agile robotics company with strong roots in the Danish robot
Our goal is to create value with innovative robots that interact
seamlessly with humans, achieved through our expertise in developing top
modules for MiR robots. Currently, we have two divisions that focus on
disinfection robots and infotainment robots.
Our Disinfection robots
primarily serve the following segments: Healthcare, Food & Beverage and
Pharma industries. Infotainment robots are targeted towards shopping centers,
airports, educational institutions, hotels and conferences.
You will be assigned a monthly on-call week where, after working
hours (16-21 on weekdays and 8-21 on weekends), you will be responsible for
operating our growing fleet of robots in Denmark and abroad. If challenges
arise with customers, you will receive automatic notifications and can access
the robot remotely using our tech support tools to assist the customer in
On-site visits are extremely rare and only take place after
coordination with the Tech Support Manager. You will also have the opportunity
to contact more experienced colleagues for tips and advice.
Furthermore, based on a flexible and study-friendly arrangement,
hours can be agreed upon for various tasks, including robot installations
on-site, customer/supplier training, robot inspections, and maintenance. This
will be compensated on an hourly basis and agreed upon on a case-by-case basis.
Ideally, you have a technical background or are currently
pursuing a short, medium, or long-term technical education. The role offers
ample opportunity for development in the field of robotics and technology, from
mechanical and electrical aspects to handling customer needs, so curiosity and
initiative will be valuable traits.
You write and speak Danish at a negotiation level but do not
necessarily need to be a native speaker. You can communicate in English both in
writing and verbally, and if possible, have a basic understanding of German.
If you find this job
interesting, please send your CV and application to Flemming Thinggaard, CTO
and Founder, at firstname.lastname@example.org, or call +45 51952270 if you have
any questions. Applications are reviewed on an ongoing basis.